FAQ - Frequently Asked Questions
Q: What types of payment do you accept?
A: We accept all major credit cards: MasterCard, Visa, American Express, Discover and PayPal.
Q: Do you have stores or only an online store?
A: We don't have any physical stores yet. We only sell online at the moment.
Q: How long will it take for my product to ship?
A: Order is processed and shipped within 24 hours or Sundays and holidays. It takes 2 to 3 business days for delivery
Q: How do I return and replace my item?
A: We strongly believe in the quality of our products. That's why we offer a 30-day risk-free money back guarantee (excluding return shipping).
If for any reason you are not satisfied with your product, simply return it to us and we will refund or exchange your product (the decision is yours), up to 30 days, no questions asked.
Please contact us by email at (email) first and we will provide you with the appropriate returns address.
⚠️ Please note that return/exchange costs are your responsibility. We will not provide a return shipping label.
⚠️ Please also note that any returns sent to us without first contacting our customer service will not be accepted.
Q: Where is my order confirmation?
A: The order confirmation email is sent to your email within 24 hours of payment. Please try to check your spam or recycle bin as it may also be there.
Q: What happens if I want to cancel my order?
A: Most items are processed within 6-8 hours. If you wish to cancel your order for any reason, please send us a message by going to the " Contact Us " page.
Q: What if I still need help?
A: That’s what we’re here for. Please send us a message by going to the “ Contact Us ” page.
A: We accept all major credit cards: MasterCard, Visa, American Express, Discover and PayPal.
Q: Do you have stores or only an online store?
A: We don't have any physical stores yet. We only sell online at the moment.
Q: How long will it take for my product to ship?
A: Order is processed and shipped within 24 hours or Sundays and holidays. It takes 2 to 3 business days for delivery
Q: How do I return and replace my item?
A: We strongly believe in the quality of our products. That's why we offer a 30-day risk-free money back guarantee (excluding return shipping).
If for any reason you are not satisfied with your product, simply return it to us and we will refund or exchange your product (the decision is yours), up to 30 days, no questions asked.
Please contact us by email at (email) first and we will provide you with the appropriate returns address.
⚠️ Please note that return/exchange costs are your responsibility. We will not provide a return shipping label.
⚠️ Please also note that any returns sent to us without first contacting our customer service will not be accepted.
Q: Where is my order confirmation?
A: The order confirmation email is sent to your email within 24 hours of payment. Please try to check your spam or recycle bin as it may also be there.
Q: What happens if I want to cancel my order?
A: Most items are processed within 6-8 hours. If you wish to cancel your order for any reason, please send us a message by going to the " Contact Us " page.
Q: What if I still need help?
A: That’s what we’re here for. Please send us a message by going to the “ Contact Us ” page.